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Tours booking policies and Cancellation terms


Booking & Cancellation Policies

Trips booking and Reservation of Tanzania Tours, useful guidelines

Kilimanjaro Travel Adventure Safaris Co.Ltd designs custom-made itineraries upon request according to clients’ needs and wishes, travelling time, budget, and number of participants.

Travel Agents partnership is a mutual tourism business and it make easier for tourists to book and pay their tour within their countries.

Our team examines on a regular basis the quality and safety of our services. So we are always up to date considering changes in the touristic offer and we like to communicate our knowledge to our customers in order to ensure you an unforgettable journey. A positive side effect, at the same time our desire to travel is satisfied.

Our prices are fair. Of course, the first-class service we offer has its price – but we don't think the best always has to be the most expensive. We always pay a lot of attention to discover and fulfill our customers' wishes and expectations while orientate ourselves at their budget.

Planning your journey with us is fun, because we have a good sense of humor and love our job, which you will find out yourself soon.

We are professionals in the field of tourism with 20 years of experience within Tanzania and East Africa. Therefore we acquired a lot of inside knowledge and we love to share those insider tips with a Traveler.

Kilimanjaro Travel Adventure Safaris Co.Ltd is a travel agency and tour operator certified by the TANZANIA TOURIST BOARD, an official Tourism agency established by MINISTRY OF NATURAL RESOURCES AND TOURISM OF THE UNITED REPUBLIC OF TANZANIA.

Contact us for clarification or special agreement

Email: info@kilitraveladventurestz.com

Booking Terms and Conditions

1. Bookings

These terms constitute the entire agreement and understanding between Tourist and Kilimanjaro Travel Adventure Safaris Co.Ltd

Your booking once accepted and confirmed in writing to you represents a contract between all persons named on the booking form and Kilimanjaro Travel Adventure Safaris Co.Ltd

2. Price and Payment

Prices are valid as discussed during correspondence since your first inquiry. When payment is made you will receive confirmation of your reservation. If applicable you will also receive confirmation of any final balance owing. The outstanding amount must be paid by the due date specified. Should we not receive payment by that date we reserve the right to treat your booking as cancelled and you may have to pay cancellation charges. Details of cancellation charges that apply are outlined below.

You may not seek to rely on system errors with a view to obtaining a booking at less than the correct price. Any contract entered into upon a mistake, such as wrong costing due to a system error will not be valid or binding.

How can I pay for my package?

There are two forms of payment:

- By wire transfer: You can deposit the amount into our US $ account in Tanzania and pay the rest one Month before arrival or Pay on arrival by Cash

- By payment in Credit Card: You can pay through Master Card, VISA, Amex, e.tc through our online Merchant which is available worldwide. Pay your safari booking deposit or Kilimanjaro trekking adventure simply by Credit Card on secure merchant.

Amendments we can make.

After you have booked the tour, still you can make slight changes which does not affect lodges and within time frame of one month.

 Cancellation

You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made in writing to Kilimanjaro Travel Adventure Safaris Co.Ltd.

The following cancellation fees shall be applicable and shall be calculated by reference to the total booking cost (“TBC”) of the services booked for by the client.

Kilimanjaro Travel Adventure Safaris Co.Ltd is entitled to act as agent or principal with regard to the provision of the services. 56 days or more notice 75 percent of the TBC shall be refunded.

55 - 49 days notice is given 50 percent of the TBC shall be refunded

48 - 35 days notice is given 25 percent of the TBC shall be refunded

34 - 14 days or less notice given No refund of the TBC shall be made

7.2 No refunds shall however be made to clients who make bookings less than 35 days prior to embarkation (for this purpose, embarkation shall mean the date on which a client is booked to commence travel or to commence an excursion for which the services are booked whichever is the greater), nor shall refunds be given to clients who arrive early, late or who do not show for a booking. In the event of a client terminating a booking for whatever reason, no refund shall be made unless with the prior written approval of a director of Kilimanjaro Travel Adventure Safaris Co.Ltd

Clients are therefore strongly recommended to obtain their own comprehensive travel insurance to cover such contingencies.

 

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© 2013 All Rights Reserved.Comfortable Tanzania Vacation holiday safaris. Licensed under Tanzania Tourist protection act. - VISIT OUR OFFICE LOCATED AT BOMA ROAD, RINDI LANE OPPOSITE STANBIC BANK, NHC BUILDING - 1st Floor - Room 6